Customer Information

Dear customer,   In the following, we will inform you on all conditions associated with the formation of the contract on account of your order and its processing.
By doing this, we meet our legal obligations to inform and instruct the customer.

The information stated below is not a term of the contract. The terms of the contract are included in our General Terms and Conditions.
You can store or print the following information. To this effect, a pdf file and a print function are available at the end of this page. Thus, this Customer Information is always freely accessible to you. In addition, you will receive the entire Customer Information on delivery of the goods on the delivery note.
1.  Information on the supplier
This online shop is an offer of

e-nnovations GmbH
Lilienthalstraße 21
32052 Herford
VAT ID no. DE248052130
Commercial register: Amtsgericht [local court] Bad Oeynhausen , commercial register no. HRB 9994.

If you have any complaints about the goods delivered, please turn to the address mentioned above or contact us as follows:

Telephone: 0049 5221 121332

2.  Instruction concerning the right to cancel
Consumers are the only customers to have the following legal right to cancel:
Right to cancel
You have the right to cancel this agreement without stating reasons within fourteen  days. The cancellation period is fourteen days from the date when you or a third party nominated by you, who is not the carrier, have received the goods.

To exercise your right to cancel, you are required to notify us of your decision by sending a clear statement (e.g. a letter sent by post, fax or email), which cancels this agreement.
c/o e-nnovations GmbH
Lilienthalstraße 21
32052 Herford

You can use the revocable form provided, which is however not obligatory. To comply with the cancellation period, it is sufficient for your notice exercising the right to cancel to be sent before the end of the cancellation period.

Consequences of  cancellation
If you cancel this agreement, we are obligated to refund you immediately  and at the latest within fourteen  days from the date that your notice cancelling this contract was received by us. We shall refund all the payments received by us from you, including delivery charges (with the exception of surcharges due to your request for a different delivery method than the cheapest standard delivery offered by us). We shall use the same payment method for the refund that you used for the original transaction, unless explicitly agreed otherwise with you; in no circumstances shall you incur charges for this refund. We may withhold the refund until we have received the goods back, or until you have provided proof of returning the goods, whichever is earlier.

You must return or submit the goods immediately to us and in any case at the latest within fourteen days from the date when you notified us of the cancellation of this contract. The notice period shall be deemed as met, if you send the goods before expiry of the fourteen-day cancellation period. You bear the direct cost of returning the goods. You shall only be held liable for any diminished value of the goods, if this diminished value results from handling other than what is necessary to ascertain the nature, qualities and functioning of the goods

3. Formation of the contract and possibility to correct errors
We remind you of the fact that the “offers” included in this web site constitute a non-binding invitation to the customer to submit himself/herself an offer for the conclusion of a sales and/or service contract.

The contract between you and us is formed as follows:

a) You can select any products you like included in our range and add them to your shopping cart by clicking the button “Add to shopping basket”.

b) You can access, modify or empty the contents of your shopping basket at any time by calling up the corresponding overview by clicking the button "shopping basket". You can modify the individual specifications (quantity or size) using the mouse or you can completely delete them by clicking the button "delete".
c) When clicking the buttons “Continue with step …”, you get to pages where you can enter your personal data as well as the desired method of payment.
d) After having clicked the button “Continue with step 4”, you have the opportunity to check the data entered by you and to correct any errors. In order to be able to submit an offer, you have to confirm that you have read and understood our General Terms and Conditions as well as the Customer Information and accept them by checking the box. By clicking the button “Submit order", you make a binding declaration towards us on the order regarding the goods included in the shopping basket.

The receipt of the order is indicated to you immediately after sending the order via the web site. Upon receipt of the order, you will receive an e-mail confirming the receipt of the order and indicating its details (in particular binding prices) (acknowledgement of order). This acknowledgement of order does not constitute an acceptance of the offer. A sales contract will only be concluded by the dispatch of the product ordered to you (accompanied by an advice of dispatch by e-mail) or by sending a separate confirmation of order by e-mail. No sales contract will be concluded on ordered products that are not listed in the advice of dispatch or the confirmation of order.

e-nnovations does not offer any products for sale to minors. Products for children offered by e-nnovations can only be bought by persons of full age.
e-nnovations reserves the right to sell goods in commercial quantities only.
4. Details regarding payment and fulfilment
The prices quoted in the e-nnovations online shop are final prices in euros and include the statutory VAT currently valid in Germany. The amount of invoice becomes due upon acceptance of the order (see item 2 of the General Terms and Conditions).

Depending on the amount of invoice, you can pay by direct debit, transfer, credit card or by cash on delivery. Your account will be debited upon acceptance of the order. In case of cash on delivery, e-nnovations will charge an additional handling fee amounting to 6.00 euros (Please note that the local DHL deliverer charges a COD charge of 2 EUR). For payment by transfer in advance, the amount of invoice has to be transferred to e-nnovations’ account with the Sparkasse Herford (bank code number 49450120), account number 61127, upon receipt of the confirmation of order. If no payment is received within a fortnight upon receipt of the order,
e-nnovations will be entitled to cancel the order.
Please note that, in case of delivery to non-EU countries such as Switzerland, USA etc., authorities in the destination country will charge additional duties and fees.
Orders from abroad are payable by credit card only (Mastercard or Visa).

e-nnovations will remain proprietor of the goods until complete payment of the invoiced amount.
For further details please consult our General Terms and Conditions.

5. Features and quotation of prices
Information given by e-nnovations on the goods (technical data, dimensions etc.) are only approximate guiding values; they will, in particular, only constitute an agreement or guarantee as to quality, if the information is denoted as such in writing and explicitly by e-nnovations.

6. Information on accessibility of the provisions of the contract
You will receive all contents of the contract, i.e. both the content of your order and the contents that have become part of the contract, along with the confirmation of order by e-mail. In addition, you have the opportunity to print the page using which you submit your order as well as the General Terms and Conditions.

7. Information on your data
The personal data (e.g. name, address, payment data) indicated by you for the purpose of ordering goods will be used by us exclusively for the fulfilment and handling of the contract. If the goods ordered are delivered or, in case of return, are taken back by companies acting on behalf of e-nnovations GmbH, your data will be disclosed to these companies to the extent to which this is necessary for delivering or taking back the goods. Upon complete processing of the contract, which includes complete payment of the agreed price as well, your data that have to be kept for tax purposes will be blocked. These data will then no longer be available for any other use. As for the rest, your data will be deleted unless you have explicitly agreed to a further processing and use of your data. In this case, you can consult the stored data, have them modified or deleted. You can revoke your consent at any time with prospective effect.

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